A minimum of a Bachelor's degree in Hospitality Management, Business Administration, Education, or a related field. A Master's degree would be highly advantageous.
Significant experience working in the hospitality industry, ideally in roles involving training, development, or management. This hands-on experience is crucial for understanding industry needs and trends.
Experience:
At least 7-10 years of progressive experience in the hospitality industry, with a focus on training, development, management, or a related area.
Experience managing teams, budgets, or projects demonstrates leadership abilities and organizational skills.
Direct involvement in designing, developing, or delivering training programs is highly valuable.
Experience in sales, marketing, or business development within the hospitality industry is highly valuable.
Knowledge and Skills:
Deep understanding of current trends, challenges, and opportunities in the hospitality industry, including emerging technologies, changing guest expectations, and economic factors.
Familiarity with adult learning principles, instructional design models, and various training delivery methods (e.g., classroom training, online learning, simulations, coaching).
Awareness of relevant technologies used in the industry, such as property management systems (PMS), point-of-sale (POS) systems, revenue management systems, and guest engagement platforms.
The ability to build and maintain strong relationships with industry partners, stakeholders, and internal colleagues is essential for collaboration, securing buy-in, and ensuring long-term partnerships.
The ability to think strategically, analyze industry trends, and contribute to the development and implementation of long-term plans for B2B training initiatives is crucial for ensuring alignment with the academy's goals.
Key Responsibilities:
Identify and cultivate relationships: Proactively seek out and build relationships with key decision-makers in hospitality organizations, industry associations, and relevant government agencies.
Needs analysis: Conduct thorough needs assessments to understand the specific training and development requirements of industry partners.
Proposal development: Develop and present compelling proposals outlining the value proposition of the hospitality school's training programs and services.
Negotiation and contracting: Negotiate contracts and service level agreements with industry clients, ensuring mutually beneficial terms.
Relationship management: Maintain ongoing communication and engagement with industry partners to foster long-term collaboration and satisfaction.
Program Design & Delivery: Curriculum development: Contribute to the design and development of innovative and industry-relevant training programs, incorporating current trends, technologies, and best practices.
