Director of Quality / Head of Quality

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At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

WSP Middle East is seeking a Director of Quality/ Head of Quality to join our corporate team in Dubai.

In this key leadership role, you will be responsible for driving quality management strategies across the region and overseeing the implementation of a robust quality management system to ensure all projects meet the highest standards of excellence. This is a great opportunity to Own, lead, and influence quality across diverse and complex projects, making a significant impact on WSP's continued success in the Middle East.

Your new role, what's involved

• Providing services and tools to enable the organisation to meet its quality commitments and continuously improve performance.
• Ensuring the appropriate management system elements are in place to support business needs.
• Ensuring assurance activities are appropriately scheduled and resources are in place to verify compliance against all applicable legislation, regulations and internal/external requirements.
• Participating in the development and delivery of the regional strategy, including the alignment of quality objectives.
• Ensuring quality objectives are aligned with the overall regional strategy as well as global quality objectives.
• Planning and assuring the management system to support and provide guidance, enabling delivery of quality excellence to our clients and the wider business.
• Advising, guiding and supporting leadership, management, operations, shared services and employee groups on quality improvements, issues and decisions.
• Managing and maintaining effective relationships with internal and external parties, which may include project leads, external certification bodies, shared services departments and operational directors.
• Ensuring sufficient and competent resources are in place to effectively carry out all regional quality assurance and management activities.
• Monitoring and measuring of regional quality performance against objectives, including identifying trends, opportunities for improvement and predicting quality related risks across the business.
• Ensuring appropriate review of the management system to determine its effectiveness and any areas of continual improvement (i.e. management reviews).
• Initiating, implementing, promoting, leading and supporting quality projects and initiatives including global projects and initiatives, as appropriate.
• Maintaining a strong and current working knowledge of applicable quality practices, procedures and regulations.
• Participating in crisis management, as required and request by the crisis response team.
• Managing the regional quality team ensuring they have all resources, training and empowerment required to undertake and complete their duties.
• Developing and leading activities used to promote and enhance quality culture, behaviours and awareness throughout the business.
• Ensuring that all quality-related communications, including lessons learned, bulletins, best practices, are planned and delivered when required.
  
  

Decisions/Influences (which decisions does the incumbent own and which does the incumbent influence)

• Makes independent decisions related to quality resources, approach, and strategy.
• Interprets and executes plans and processes.
• Participates in wider business initiatives and programs.
• Contributes to planning and execution of change management.
• Regularly makes recommendations on matters of significance to business leadership.
• Significant influence on regional operations, strategy, and employees.
• Displays visual leadership and commitment to health, safety, environment and quality related to supporting our people/partners and the protection of the environment from our activities.
  
  

Deliverables & Key Performance Indicators:

• Improvement of quality culture, behaviour and ways of working.
• Ensuring there is a structured quality strategy, including support and guidance to the business to enable quality excellence in delivery.
• Successfully meeting quality objectives.
• Enhanced knowledge and competency of our people.Successful delivery of scheduled reviews, audits and training.
  
  

We'd love to hear from you if you have:

• BSc, BEng, diploma or equivalent.
• Minimum of 10 years experience in the field of quality in multi-disciplinary activities and management systems.
• Minimum of 5 years quality auditing experience.
• Minimum of 5 years experience managing a team, shared services group or program.
• ISO 9001 Quality Management System lead auditor certification and/or training.
• Thorough understanding of ISO 9001 standard.
• Chartered Member of a professional body (i.e. CQI, IRCA, ASQ).
• Experience planning, developing and delivering quality-related training.
• Experience planning, managing and delivering assurance programs.
• Experience participating in and managing continual improvement initiatives.
• Capacity to adapt to evolving quality and business requirements and to drive continual improvement.
• Excellent organizational skills and ability to effectively prioritize and delegate tasks.
• Flexibility/versatility combined with initiative, drive and ability to manage one's own workload and priorities, including delivery to challenging deadlines.
• Effective interpersonal skills and ability to work in a team environment.
• Effective communicator and able to communicate with regional teams in the local language(s) used.
• Competent in using Microsoft Office programs, especially SharePoint, Teams, Outlook, PowerPoint, Word, and Excel.
  
  

What's in it for you

What if we can have work-life balance What if we can be rewarded in ways that support our individual needs What if we can be accepted for who we are Here at WSP we can!

WSP recognizes that work is only one part of our lives and making time for the other things in our life is important be that our families, our friends or ourselves. So, if working from home, working part-time or having flexible start and finish time will help with this let us know as part of your application.

Apply now and be the future of WSP!

As well as rewarding you with competitive pay, WSP offers standard benefits including first class medical cover, generous annual leave, and paid professional subscriptions.

Be you, be happy - we strive to have a friendly and inclusive culture which respects and maximizes the contribution individuals can bring to WSP. We recognise the benefits that people with varying backgrounds and experiences can bring. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, religion or belief, marital status, pregnancy or maternity/paternity. We will interview all disabled applicants who meet the essential criteria.