Director of Rooms for Hilton Dubai Al Habtoor City

Job Summary

A Director of Rooms is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• The duties and responsibilities of a Director of Rooms include:

Overseeing the day-to-day Front Office operations for Hilton Al Habtoor City Hotel.

• Managing a team of individuals, including Mangers, Supervisors and front-line team members, to ensure that the highest standards of cleanliness and guest satisfaction are met.

Developing and implementing policies, procedures, and training programs to ensure that the guest rooms are consistently maintained to the highest standards.

• Coordinating with other departments, such as Housekeeping, Revenue, Engineering, and Food and Beverage, to ensure that guest needs are met and that guest room issues are resolved promptly.

Monitoring and analyzing guest room occupancy and revenue trends to optimize room pricing and inventory management with the involvement of the Revenue Department.

• Developing and managing the department budget to ensure that financial goals are met.

Ensuring compliance with all relevant health and safety regulations and standards.

• Staying up-to-date with industry trends and developments and incorporating them into the guest room operation.

Participating in sales and marketing efforts to promote the hotels guest room offerings.

• Collaborating with other key stakeholders in the hotel, such as the General Manager, to develop and implement strategies to improve guest satisfaction and drive revenue growth.

Training, mentoring, and motivating the team to achieve performance goals and career development.

• Managing guest complaints and escalations efficiently and effectively.

Providing regular performance reports to the hotel management and corporate office.

• Who are we looking for

Candidate should be a graduate with a Bachelors Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

• Candidates should have extensive knowledge of Hotel Operations, Revenue Management, and Guest Services.

* Candidates should have a minimum of 5 years of experience in Hotel Management, with at least 2 years in a Director of Rooms role in a 5 star Hotel setting (with 1000 or more keys) in the UAE and/or abroad.

Job Types: Full-time, Permanent