Director, Project Management, Office of Chief Technology Officer

Reports to:Enterprise System Architect

Purpose: The Director, Project Management Office ensures standards are upheld and clearly defined throughout the entire process of each project's development and execution. The director develops and matures project management and business analysis methodologies to improve transparency, consistency, and quality for the digital transformation (DT) functions. He or She oversees the work of all project management office personnel, and thus must take ownership of the resulting quality of each project. This position will establish, maintain, and drive business case development, requirements, project delivery, and process development for the University technology departments. The job holder partners and communicates proactively to leaders across the University to build positive relationships and ensure delivery of DT commitments.

Principal Accountabilities:

Set strategic direction for DT project management processes, methodologies and supporting technologies

Work with cross functional leaders to ensure fulfillment of portfolio, program, and project objectives associated with software, platform, and DT delivery

Actively manage the portfolio of initiatives establishing best practices across delivery teams

Evolve Project Management Office (PMO) processes, supporting technologies to be more standardized, agile and business focused

Lead effective management of DT projects management triple constraint, i.e., scope, schedule, and budget, while proactively identifying and managing project risks, delays and any other issues that might arise

Review and monitor status of DT projects and work with all DT functions and project managers to appropriately manage risks and issues and provide solutions in collaboration with the Enterprise Architecture Office

Recognize gaps between current situation and desired outcome

Utilize appropriate resources to obtain information, consider alternatives, and deliver the solution

Mentor delivery and operational leaders on process best practices for communication, risk management, agility, lean thinking, and others

Provide regular project portfolio reporting to Enterprise Architect, AVP for Digital Transformation, Chief Information Security Officer, Chief Operations Officer, Strategy Management and Institutional Effectiveness Senior Directors, IT administration, and other key business stakeholders including the cabinet and upper management of the University whenever needed

Manage integrated and multi-track projects or programs to ensure maximum performance while setting project quality and performance standards and monitoring performance to close gaps between current situation and desired outcome by developing and delivering performance metrics, time tracking and KPI's

Define key project and program-wide roles and responsibilities and establish and maintain project or program communications

Gather information about program objectives, functions, features and input or output requirements in the engagements

Enforce the role of the technology solutions director and project managers at AUC to provide enhanced business value and linkage to business and technology strategy

Develop and maintain a training strategy and curriculum

Define and monitor project metrics and key performance indicators (KPIs)

Evaluate new security technologies or technology opportunities and provide analysis of their potential impact to advantage the business

Collaborate across functions to achieve product release milestones and objectives across all business verticals

Direct and define project estimations, capacity planning, staffing and project deliverables

Establish and maintain processes to manage scope over the project lifecycle

Maintain project tracking and information systems

Develop and deliver performance metrics, time tracking and KPI's to senior management

Work on bespoke implementation projects to achieve completeness on time and under budget

Ensure requirements, work scope, deliverables, and schedule are documented and steered for success

Perform other related duties as assigned

Requirements:

Minimum education requirement:

Bachelor's degree in information technology, business administration or a related field

Project management qualification, e.g. Project Management Professional, is a must

Masters of Business Administration or ITIL certification

Experience:

Minimum of 15 years of project management experience with a minimum of five years in a leadership role

Skills:

Deep experience with modern technology service delivery frameworks including Agile, DevOps and Continuous Integration or Continuous Deployment

Demonstrated experience leading large-scale change initiatives with university level impact including projects with extensive cross-functional technology team involvement

Experience with a broad range of DT projects including customer software development, packaged software implementation, information security and technology infrastructure

Proven success in leadership demonstrated by the ability to build, develop and retain high performing and highly effective teams

Demonstrates track record of using data and defining KPIs to measure and track vulnerability trends, and report on success from both a business and technology perspective

Ability to be a university-wide change agent that influences strategic actions and mindset changes

Excellent communication skills

Ability to take critical and strategic decisions

Demonstrates high analytical thinking

The position is open until November 21, 2024

Placement is based on the candidate's experience and skills. Only candidates who make it to the short list will be contacted

The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.

We thank all individuals who have expressed interest in working at The American University in Cairo.