Impact of this role
The Director, Project Services, plays an integral role in upholding brand standards and design implementation, ensuring that the brand integrity is maintained throughout the construction and handover of the hotel. He/she is the key contact for site project matters, creating one centralized point of communication for both owners and operations teams. Director of Project Services is also responsible for determining the readiness of the hotel for handover.
Key Responsibilities
Design Coordination
- Familiarization of all approved design documentation
- Familiarization with all discipline's drawings, specifications and schedules.
- Participate in all project site design meetings and maintain awareness of approved design requirements vis a vis site condition.
- Evaluate all variances from approved design requirements and co-ordinate with Owner/Developer and Design & Project Services for review.
- Provide ongoing liaison with Owner/Developer and Key Consultants for co-ordination and guidance in the interpretation and clarification of operational requirements.
- Ensure that deviations form brand standards and or approved pre-qualified vendors are reported and where appropriate, non-compliance approval is obtained.
Furniture, Fixture & Equipment
- The Director of Project Services is to ensure the compliance of Rosewood Hotel Group's Furniture Fixture and Equipment (FF&E) standards as detailed/specified in the Design/Engineering and IT standards as well as the Operations Brand Standards documents.
Site Activities
- To conduct regular site visits and record observations in monthly report.
- Attend any meetings on site for general co-ordination and project updates.
- Represent Design & Project Services in any Value Engineering discussions.
- Provide key coordination of Mock-Up (commensurate with appointment) and Proto-type room presentations.
- Inspection, Handover and Testing & Commissioning
- A tailored handover schedule will be prepared and submitted, indicating the sequence of area-by-area handover.
- The Director of Project Services will conduct a final inspection prior to handover to the hotel team.
- Ensure the Owners Project Team provides a testing and commissioning schedule.
- Coordinate submission and handover of As-Built drawings, manuals, training documents and preventative and annual maintenance contracts to hotel operations.
Financial
- Familiarization with project cost budges and expenditure approval processes.
- Assist with commercial analysis of submitted bids.
- Participate in revision to FF&E specifications.
- Review, changes to approved design intent, extent of works or modifications and coordinate with Design & Project Services for timely review and response.
- Ensure all cost and supplier information is handed over to operations for re-ordering.
Hotel Operating Team Coordination
- Briefing Hotel Managing Director and Key Executives on project scope, design intent, operational concepts and objectives.
- Act as the key liaison between site Project team and Hotel Management team.
- Provide the owner with requirements for the operating team's re-opening office.
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Critical Skills & Qualification
- A university or equivalent professional degree in the field of hospitality, business management, engineering, or architecture.
- Should have a minimum of six to seven years of operational management experience.
- Strong communication and influencing skills.
- React to adapt to change.
- Ability to work with a required level of uncertainty.
- Multi-tasking, with the ability to coordinate several activities simultaneously.
- Strong interpersonal skills, the ability to diffuse tension between stakeholders where necessary.
