Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
- Ensure that driveway is free from any obstruction
- Welcomes every guest entering the hotel (Arrivals & non-in house)
- Ensures that guests are greeted at the car within 30 seconds of the vehicles pulling onto the driveway
- Remains observant and responds to each guest who passes through the front entrances of the hotel
- Ensures that other guests are acknowledged while engaged with other guests
- Ensures that guests leaving the hotel are attended to and offered assistance
- Opens car doors and extends a warm and pleasant greeting to guests
- Maintains eye contact with guests at all time. (Observe 5X10 foot rule)
- Follow all applicable Occupational Health and Safety regulations
- Attempt to open all doors for incoming and outgoing guests
- Gives clear directions for guest to retrieve car when issuing valet ticket if the car is to be valet parked
- Report suspicious people or behavior to security personnel
- Ensure that the driveway is not congested
- Be aware of the circumstances surrounding each vehicle on the driveway
- Share important information relating to the driveway with all members of the team
- Ensure that all guests are assisted quickly and efficiently
- Greet all guests courteously, using the guest's name whenever possible
- Possess a sound understanding of all department operations
- Arrange taxi transport for all guests who require it
- Ensure that the hotel holds keys for each vehicle parked on the driveway
- Maintain a perpetual presence on the driveway throughout the hours of the shift
- Be assertive, yet polite to guests wanting to park on the driveway
- Be an ambassador for the hotel by providing an excellent first impression of the hotel to the guest
- Be willing to share ideas with the Bell Captains of how to improve our service to our guests
- Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel
- Follow all procedures as outlined in the Fairmont Code of Ethics booklet
- Work closely with the Bell Persons, providing accurate information with regards to guests room numbers
- Assist the Housekeeping department by maintaining the cleanliness of the hotel driveway
- Perform other duties as requested by management
Qualifications
- Passion for Guest Service
- Previous experience in the position is an asset, although not a prerequisite
- Should possess the ability to work fast and efficiently under pressure
- Should have a strong personality in order to be assertive when controlling traffic on the driveway
- Must have the ability to manage several tasks simultaneously
- Should be physically fit in order to lift and move luggage
- Should have a good knowledge of the hotel and Abu dhabi, as well as current events
- Good English skills essential (verbal and written).
- Must be flexible in terms of working hours
- Should be guest-orientated
