We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are people-oriented, charismatic, fun and engaging. Duty Managers are entertainers, ensuring that each Guest has a memorable experience each and every visit. Bay Hosts report directly to the Assistant General Manager.
Responsibilities include the following:
- Manage all staff on duty and ensure they are performing their jobs properly
- Inspect all equipment at the beginning and end of the shift and report concerns or repair needs to the General Manager
- Holding pre-shift tee times with front of house staff daily
- Address and resolve complaints from guests and employees, including simulator crashes, customer complaints, and business-related questions
- Manage the flow of the day, including managing simulator assignments, events, and redirecting staff to uphold the 5i standard
- Coach and develop team members, while identifying key talent to ensure contestant pipeline and bench strength of talent for GM/ AGM to develop and train well as train new staff
- Supervise opening and closing procedures to ensure the space is properly cleaned and ready for customers
- Have an in-depth knowledge of simulator function and troubleshooting
- Have an in-depth understanding of our simulators and booking to properly handle all customer requests
- Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf
- Oversee all aspects of league night management and serve as point of contact for staff and guests on all golf league inquiries
- Help to coordinate league payments and team schedules
- Manage weekly league nights with a focus on creating an inclusive and competitive atmosphere
- Ensure a positive customer experience and that all contracted services for events are delivered, ultimately driving return business and word-of-mouth recommendations
- Act as on-site lead during events including greeting event guests, preparing the space, resolving issues or complaints, etc.
- Perform financial audits and spot checks on the floor to ensure no misuse
- Lead a departmental team, overseeing scheduling, vacation, and team training to ensure the outlet is sufficiently staffed and team are able to perform at their very best.
- Take inventory of your department, ensure business is always fully stocked
- Drive the team to ensure the business meets financial goals, whilst maintaining high standards
- Host VIP events and members, know every guest by name, their likes to deliver personalised service for everyone
- Ensure team morale through fun and exciting team building exercises and encourage healthy competition
Requirements
Required Qualifications:
Server And/or Hospitality Experience Encouraged But NOT Required
- Upbeat energy and enthusiasm
- Positive Can-do attitude
- Ability to work in a fast paced environment and work with a team
- Ability to stand, walk and bend for long periods of time
- Ability to obtain proper licensing and certifications for the location
- Proficient verbal and oral communication skills
- Ability to lift up to 50 lbs
- Able to be proactive and anticipate guest needs
- Flexibility to work a variety of working shifts and patterns
