Job Description: As a Duty Manager, you will oversee the front desk operations, ensuring exceptional guest service and smooth daily activities within the hotel. You will also assume broader responsibilities typically associated with the Duty Manager role, including handling guest issues, coordinating between departments, and managing the hotel in the absence of senior management. Your role is pivotal in maintaining operational excellence and guest satisfaction.
- Job Duties and Responsibilities:
Supervise and participate in the check-in and check-out processes, ensuring accuracy, efficiency, and a welcoming atmosphere for guests.
- Verify guest reservations, assign rooms, process payments, and manage guest accounts.
Address and resolve guest inquiries, complaints, and requests promptly and professionally, providing solutions and ensuring guest satisfaction.- Assist with VIP guest arrangements, special requests, and amenities to enhance their stay.
Lead and motivate the front office team, including receptionists, concierge, and bell staff, ensuring high standards of service and professionalism.
- Conduct training sessions, performance evaluations, and provide constructive feedback to team members.
Plan and coordinate front desk shifts, ensuring adequate coverage, and manage shift changes, handovers, and breaks.- Oversee daily front office operations, including room assignments, billing, and communication with housekeeping and maintenance.
Monitor room availability, rates, and reservations, maximizing occupancy and revenue through effective sales strategies and upselling techniques.
- Assist with group bookings, event coordination, and special promotions to optimize hotel occupancy.
Ensure the smooth functioning of all departments, including front office, housekeeping, food and beverage, and maintenance.- Manage emergency situations, including medical incidents, security issues, and facility emergencies, following established procedures and ensuring guest and staff safety.
Coordinate with relevant departments and external services, such as medical personnel or emergency responders, as needed.
- Coordinate with department heads and supervisors to address operational issues, guest complaints, and maintenance needs.
Facilitate communication between departments to ensure efficient workflow and guest service delivery.- Ensure compliance with hotel policies, procedures, and brand standards in all aspects of front office and hotel operations.
Conduct regular inspections and audits to maintain quality control and operational excellence.
- Prepare and submit shift reports, including guest feedback, operational issues, and incidents, to senior management for review.
Document guest interactions, complaints, and resolutions accurately in the hotel management system.
Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.- Proven experience in front office operations, with a minimum of 3-5 years in a supervisory role. Or Experience as Duty Manager for a minimum of 2 years.
Strong leadership and team management skills, with the ability to inspire and guide staff.
- Excellent communication and interpersonal skills, with a focus on guest service and problem-solving.
Proficiency in hotel property management systems (PMS), reservation systems, Opera Cloud System, and Microsoft Office Suite.- Ability to handle stressful situations, emergencies, and complex guest issues with composure and professionalism.
Detail-oriented with strong organizational skills and the ability to multitask effectively.
- Ability to stand for extended periods, perform physical tasks related to guest service, and work flexible hours, including nights, weekends, and holidays.
Job Type: Full-time
Pay: AED5,
- 00 per month
Application Question(s): - Are you located in Dubai
What is your Visa status and how long is it valid for Do you have previous experience is same role
- What is your expected salary
* Can you start immediately If no, how long is your notice period
