Evaluate, monitor, and assess third parties/vendors services to ensure that standards as per SLAs are met, schedules are intact, and the shopping center of responsibility meets agreed-upon standards.
In conjunction with the Facility Management department conducts periodic inspections of all tenancies in accordance with the Shopping Centers policies.
Generate and maintain an up-to-date daily report of all operational issues and summarize unresolved matters and high priorities to the Operations Manager.
Communicate tenant complaints to the Operations Manager and follow up to resolve raised issues.
Support the security department to ensure the shopping center and the car park traffic is managed in a manner that doesn't conflict with clients shopping experiences.
In collaboration with the HSE Team, ensure that all safety standards are met, including store inspections, and that required HSE training for staff and tenants is in place.
Support Marketing and Customer Services in facilitating events and promotions.
Supervise all events and seasonal celebrations held at the mall.
Addressing shops with the violations required to be removed and follow up till raised violations are resolved.
Qualifications:
BA in Business Administration, Management, or any related field.
3 to 5 years of experience as a Duty Manager in the Retail industry is a must.
Strong communication and leadership skills.
Willingness to work from alternate locations when needed.
Ability to work comfortably in a fast-paced environment.
