An e-commerce executive plays a pivotal role in driving business success, especially in today's world, where most sales happen online.
They oversee and optimize various aspects of e-commerce operations, including website functionality, user experience, product listings, managing inventories, processing orders, online payments, order fulfillment and customer service.
The role of e-commerce executives also entails managing the company's marketing activities and ensuring the product fits the buyer in the targeted region. This can help the company improve its online sales, enhance customer satisfaction, and unlock the full potential of its e-commerce business.
Job Description:
We're seeking an experienced and talented e-commerce executive to join our dynamic team at [company name].
You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you'll maintain all our sales touchpoints website, online marketplaces, and aggregators and oversee online sales, manage stock inventories, and optimize the overall customer experience.
If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.
Objectives of this role
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
Tasks
- Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- Analyze data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
- Collaborate with cross-functional teams, including Paid media, development, marketing and customer service, to execute campaigns and promotions to attract leads.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- Attend conferences, events, and trade shows to showcase our product and the retail sales team. (when needed)
Required skills and qualifications
- 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimize product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analyzing data, conducting market research, and understanding customer behavior to identify trends and opportunities for growth.
