Job description:- Experience in AMAZON & INSTASHOP is a big plus.
The Online Manager is responsible for managing the day-to-day operations of the online store, ensuring an excellent customer experience, and driving online sales growth. This role involves overseeing all aspects of the e-commerce platform, from product listing and inventory management to marketing and customer service.
Key Responsibilities:
Maintain and update the online store, including product listings, images, descriptions, and pricing.
- Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).
Monitor website performance and troubleshoot any issues to ensure a seamless shopping experience.Inventory and Order Management:
Oversee inventory levels and coordinate with suppliers to ensure product availability.
- Manage the order fulfillment process, including order processing, shipping, and handling returns/exchanges.
Implement inventory management systems to track stock levels and avoid overstock or stockouts.Digital Marketing:
Develop and execute digital marketing strategies to drive traffic to the online store and increase sales.
- Manage paid advertising campaigns (e.g., Google Ads, social media ads) and analyze their performance.
Utilize email marketing, social media, and content marketing to engage with customers and promote products.Customer Service:
Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
- Implement and manage customer service tools, such as live chat, email support, and FAQs.
Analyze customer feedback and reviews to identify areas for improvement.Sales and Performance Analysis:
Monitor and analyze key performance indicators (KPIs) to measure the success of online sales efforts.
- Generate sales reports and provide insights to guide strategic decisions.
Identify trends and opportunities to improve sales performance and customer experience.Content Management:
Create and manage engaging content for the online store, including blog posts, product guides, and promotional materials.
- Coordinate with graphic designers, photographers, and content creators to produce high-quality visuals and copy.
Technical Coordination:
- Collaborate with IT and web development teams to implement website enhancements and new features.
Ensure website security and compliance with data protection regulations.
- Stay updated with e-commerce technology trends and recommend relevant improvements.
Team Management:
- Supervise and train e-commerce staff, including customer service representatives and marketing assistants.
Foster a collaborative and motivated team environment.
Qualifications:
- Education: Bachelors degree in Marketing, Business, E-commerce, or a related field.
Experience:
Proven experience in managing an e-commerce platform or online store.Technical Skills:
Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software.Analytical Skills: Strong analytical and problem-solving skills to interpret data and make informed decisions.
- Communication: Excellent written and verbal communication skills.
Customer Focus:
A strong commitment to customer satisfaction and experience.Organization:
Exceptional organizational and time management skills.
Job Types: Full-time, Permanent
Pay: From AED5,- 00 per month
Experience: - Amazon or Intashop: 2 years (Preferred)
Managerial Online: 2 years (Preferred)
Location:
Application Deadline: 15/08/2024
Expected Start Date: 19/08/2024
