Job Title: End User Support Engineer
Job code: JPC - 3662
Location: Abu Dhabi
, UAE
Experience: 3 to 5 years
Language: Excellent in English
Education: Bachelor's
Degree in Information Technology, Computer Engineering or equivalent
Job Description
- Experience in the use of IT Service Desk Management (ITSM) tools & software (e.g. ManageEngine, ServiceNow).
- Certification on ITIL Operational Support and Analysis (OSA), CCNA, MCSA or MSCE is desirable.
- Install, configure, and maintain new device components and software applications for end users.
- Remove, replace, upgrade or repair existing or aging equipment and applications as necessary.
- Provide higher-level IT support with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
