English Call Center Supervisor

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. With a focus on customized solutions, ETISAL International helps businesses meet their unique outsourcing needs and better serve their customers. The company is committed to providing high-value, distinct, and innovative BPO services. With a global presence and a deep understanding of various cultures and industry best practices, ETISAL International strives to exceed clients expectations.

Role Description

This is a full-time on-site role as an English Call Center Supervisor located in Cairo, Egypt. The English Call Center Supervisor will be responsible for managing day-to-day operations, ensuring high customer satisfaction, utilizing analytical skills for performance evaluation, leading and supervising the team, and maintaining effective communication.

Qualifications

• Minimum 1 Year Experience as a call Center Supervisor
• Strong focus on customer satisfaction
• Analytical Skills for performance evaluation
• Experience in the call center industry is a plus
• Excellent written and verbal communication skills in English
• Bachelor's degree in relevant field
• Work Location : Abbasia