English customer service representative

CXperts is a customer experience company located in Cairo, Egypt. We are dedicated to delivering the best customer experience and leading our clients to accomplishments. Our commitment to quality makes us the number one choice for delivering high-quality services suitable for developing and growing businesses.

This is a full-time on-site role for an English Customer Service Representative at CXperts. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. Your day-to-day tasks will include handling customer inquiries and resolving issues promptly and professionally.

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Excellent verbal and written communication skills in English
• Ability to empathize with customers and provide solutions
• Strong problem-solving skills
• Ability to work well in a team
• Prior experience in customer service or a similar role is a plus
• Knowledge of CRM software and systems is a plus