Enterprise Account Manager

Job brief

We are looking for a skilled SMB Account Manager to oversee the relationship's of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Play an integral part in generating new sales that will turn into long-lasting relationships

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements and skills

Proven experience as key account manager

Proven experience as SMB in IT filed

Experience in sales and providing solutions based on customer needs

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

Ability in problem-solving and negotiation

BSc/BA in business administration, sales or relevant field

Location : Nasr City, Cairo

If you're interested, please send your updated CV to [Confidential Information] and mention job title in the mail subject.