Assist in troubleshooting user issues within D365, working closely with end-users to resolve common issues related to the ERP system.
Help in documenting recurring problems and assisting in creating guides for common tasks to improve user understanding.
Work on documentation for business processes and workflows within D365, helping to create guides, checklists, and reference materials for various system functions.
Participate in training sessions to understand different D365 functionalities.
Provide basic training assistance to end-users and respond to common queries regarding system navigation and functionality.
Help the team in testing new features, updates, or configurations within D365, documenting any issues encountered.
Contribute to regular reporting on system performance and user feedback, helping to improve processes.
Work closely with the Applications Manager and other team members to understand the functional requirements and business needs related to D365.
Assist in cross-departmental communications, ensuring user needs are documented and addressed.
Engage in ongoing learning related to ERP modules, specifically within the D365 environment, to build foundational knowledge and skills.
Take part in feedback sessions and debriefs to improve on-the-job training outcomes.
Skills:
Basic knowledge of software functionality, databases, and system navigation.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
Ability to troubleshoot simple issues, with a logical approach to resolving basic user problems.
Keen attention to detail for data entry, testing, and documentation tasks.
Effective verbal and written communication skills for interactions with team members and end-users.
Skill in creating, organizing, and maintaining documents, manuals, and logs.
Familiarity with documentation standards or a willingness to learn and adapt to them.
Analytical ability to quickly understand and assess situations, solve problems logically, and apply business needs effectively in systems like D365.
Shows energy and drive in task completion, with efficiency and a self-motivated approach to continuous learning and improvement.
Displays a genuine enthusiasm for learning and growth, motivated to understand D365 and capable of self-development while achieving work goals.
Requirements:
Excellent English language skills.
Fresh graduate.
Eligible for the Tamheer program or required to complete a cooperative training program by the university.
