ERP Technical Support

Job Description

dawatech is a pharmaceutical technology company specialized in pharmacy ERP management solutions. We are looking for a results-oriented ERP technical support specialist to join our in-house IT team. As an ERP Support Specialist, you will be responsible for providing support and troubleshooting services to our clients. You will also be responsible for our business client's issues being resolved effectively and efficiently while keeping a high level of customer satisfaction.

Job Responsibilities

- Provide support and troubleshooting services to our ERP clients.

- Familiar with Basic ERP modules sales, purchase, inventory, and accounting.

- Work closely with the team to understand ERP software functionality and identify issues.

- Provide a high level of customer service experience.

- Analyze and resolve reported issues.

- Deal with a lot of daily tickets and emails.

- Conduct and develop documentation and materials for technical issues.

- Ability to work remotely from Home on weekday nights or weekend shifts.

Job Requirements:

- Bachelor's degree in information technology, computer science, or similar preferred.

- 1-2 year's experience as an ERP specialist.

- Have an excellent technical background.

- Excellent customer service background.

- Familiar with ticketing systems, emails, and support channels.

- Excellent problem-solving skills and ability to analyze issues.

- Strong communication skills.

- Excellent English language.

- Ability to work aligned with a team environment and collaborate with other members of the IT team.

If you have a passion for providing excellent customer service and enjoy supporting ERP software, we encourage you to apply for this exciting opportunity.