ERP Transformation Manager - Retail

About the role:

In this role you will be responsible to to lead and drive the transformation of assigned discipline's (F&B Point of Sale (POS) & F&B Back Office, Retail Procurement & Supply Chain Management (SCM), Retail IT and Warehouse Management (WMS)) business specific operations and processes through innovative technology solutions by designing and implementing new ways of working, also to manage all reporting requirements for entire discipline. Partner with ERP Transformation team to deliver transformation of ERP platform from business perspective, champion the transition towards digitization, develop and implement automation initiative. Serve as a key partner to Head of Retail ERP Transformation and the leadership team in redefining and transforming current processes related to assigned discipline's processes to achieve operational excellence, efficiency and strategic alignment with organisational goals and objectives.

Key responsibilities

• Support design of a comprehensive business operations strategy (Marketing & e-Commerce and JVs, etc), encompassing vision, objectives, goals and actionable plans to drive growth, innovation and operational excellence.
• Lead standardisation and optimisation of end-to-end process workflows for assigned discipline's business operations to reduce complexities and improve productivity.
• Own ERP Transformation from office business operations perspective ensuring alignment with strategic objectives, design principles and organisational priorities.
• Build and nurture strategic partnerships with key team members including ERP Finance, Procurement and IT leads, Project Director, Project Manager, business leadership and cross-functional departments.
• Champion transition towards touchless processes by supporting implementation of automated solutions
• Lead change management efforts ensuring effective communication, stakeholder engagement, new ways of working within assigned business operations.
• Own the business process design for the assigned discipline with strict adherence to key design principles.
• Analyse current processes and identify opportunities for automation, standardization and process streamlining across the business operations in assigned discipline.
• Document and present business current state, obtain business future state requirements and contribute to define the implementation approach to achieve the project goals.
• Participate in the ERP partner selection process, define project scope, evaluate proposals and contribute in selecting the best strategic partners for the project.
• Contribute in developing the overall Business case for the ERP project and ensure realisation of committed benefits for the assigned discipline.
• Lead data management activities including cleaning, standardising, governing and migrating to new system.
• Lead training and change management activities for the assigned discipline's business operations ensuring smooth transition to the new ways of working.
• Promote collaboration, empowerment and professional growth to build high performing and resilient business operations.
• Ensure compliance with regulatory requirements, standards, policies and maintaining integrity in operations.
• Contribute to development & execution of strategic plans, projects and aligning finance efforts with priorities.
• Work with the Head of Retail ERP Transformation in project planning, risks identification and mitigation.
• Provide guidance and support to ERP functional teams in process design, process improvement and process management.
• Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

Qualifications

About You

A successful candidate should possess the following experience and qualifications:

Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.

University degree/preferably having professional qualifications.

6+ years of experience in Retail Business Operations (F&B Point of Sale (POS) & F&B Back Office, Retail Procurement & Supply Chain Management (SCM), Retail IT, Warehouse Management (WMS)) and their back office operations, inventory management, Marketing & e-Commerce, etc.

5+ years of experience in business transformation and ERP implementation

Demonstrated experience leading cross-functional process improvement projects

Experience in process mapping & process flow analysis tools.

Exceptional written and verbal communication skills, with the ability to craft clear, concise and compelling messages tailored to diverse audiences

Strong analytical & problem-solving skills,

Excellent Project Management skills.

Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Professional Certifications in Oracle and SAP ERP systems

5+ years directly leading ERP implementation and roll outs

Demonstrated experience with project management/Agile delivery in a regulated environment

Experience with process improvement methodologies such as Lean Six Sigma

Data and access governance experience

Experience with implementing Dashboards, KPI implementation to report out on support activities.

Experience in working with multiple vendors to fulfil resourcing needs.

Expertise in software delivery best practice.

Knowledge of Oracle and SAP.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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