Exchange & AD Operation Engineer (Outsource)

Early Applicant

Exp: 3-5 Years

Job Description

Provide Exchange service management and operation in the light of the vendor best practices.
Monitor the performance of the covered services Operation using its logs and built-in reports.
Suggest the proper monitoring tools to enhance the operation.
Proactively act to alerts and notification that raised through the monitoring activities.
Report all incidents that are submitted by technical team and business users.
Provide 1st line troubleshooting and support regarding Exchange technical issues.
Escalate complex cases to the 2nd line of support when required.
Perform monthly health check processes and procedures for operation.
Assuring overall service durability by providing performance optimization regularly.
Maintain messaging services security strategies, policies, and procedures.
Coordinate and manage change and incidents management.
Create and update service management and operational documents.
Deploy the approved Microsoft security patches and updates.
Notify service issues discovered through monitoring and resolution.
Manage Mail Security (Antispam, ATA, security practices and health check)
Manage and maintain Exchange Servers Endpoint Protection.
Monitor data storage thresholds and establish user directories for file management.
Manage and Maintain disaster recovery for Exchange Servers.
Manage and maintain high availability Exchange Servers