Exchange and Return desk is effectively equipped at all times throughout the day and that you are ready and available to help customers when needed.
Have the knowledge, confidence, and desire to handle customer returns in a smooth and easy way.
Listen to our customers and use knowledge of both the range and how IKEA works to offer solutions and resolve the customers issues.
Levels of authorization to solve complaints and recognize when you need to escalate an issue to someone with higher authorization.
Relevant information to your direct manager when a problem occurs so he can deal effectively and efficiently with the customer.
Frequently asked questions and offering solutions for them. This helps to improve the shopping experience for everyone.
Information about returns accurately onto the systems so that we can use the analysis to make improvements to our customers future shopping experiences.
Daily and weekly service targets and strive to meet them in order to improve service delivery.
Following the exchange and return processes and routines while adhering to the E&R policy.
Impact of your actions on the financial results of your area and knowing which results you have influence over and how to balance this with the needs of my customers.
Putting the right information on returned stock so that it is returned to the appropriate area and does not impact negatively on the shopping experience of other customers.
Importance of accurate stock inventory and how your own actions have an impact on it.
Exchange and returns is a safe and secure environment at all times for visitors.
Ready and available as per the given schedule.
Identify solutions to resolve the root cause of customers returns.
More effective and creative ways of working to increase efficiency, productivity and customer satisfaction.
