Overview:
About The First Group: Over the past two decades, The First Group has forged a reputation as one of the hospitality industrys leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.
Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collections urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.
Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the citys heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the worlds most exciting metropolis.
Job Description:
Responsibilities:
Accomplishes department objectives by supervising staff, organizing and monitoring work process.
Provides quality service by enforcing quality and guest service standards.
Checks preparations before and during the shift.
Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so.
Maintains staff by selecting, orienting and training employees, developing personal growth opportunities.
Promotes up and cross selling to the team members.
Responds to guest complains and questions in a timely manner.
Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts.
Works together with other departments to supervise all tasks to be done in an efficient and timely manner.
Keeps the supplies and stocks upto requirements, including advising the manager on the required materials.
Controls expenses by gathering and scheduling expenditures, monitoring variances, implementing corrective actions.
Works along in the shifts, knowledgeable about all products to answer the questions of both guests and staff.
Works together with the entire F&B management on new ideas and improvements for the department.
Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations.
Supervises the restaurant opening and closing procedures.
Doing proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week.
Informs the management of any visit of FAM/ VIP guests to the outlets.
Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials.
Is aware of the health and safety requirements for the department and makes the team members aware of those.
At all times keeps good communication with the kitchen about changes, dietary requests, VIPs etc.
Ensures daily briefings and allocations get done and all records kept on file.
Is doing the mid-year and final reviews for the crew and associates.
Ensures all work orders are raised and updated in Aladdin system.
Ensures all staff are following HACCP and Hygiene standards at all times.
Passes on information from management to colleagues and from colleagues to management.
The authority to decide or nominate an award based on performance.
Ensures all the prices in the micros are updated.
Doing the micros change form if new icons need to be created.
Trains, motivates and evaluates new and existing staff.
Attends departmental meetings if required.
Ensure the outlet par level are set and followed.
Daily/weekly/monthly inventory happening without fail.
Desired Skill & Expertise:
All Day Dining experience preferable.
A minimum of 3+ years of experience in a 5-Star Hotel is essential.
Excellent reading, writing and oral proficiency in English.
Experienced in all aspects of restaurant's services.
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Attention to detail and strong interpersonal skills to deal with diverse staff.
Handling guest complaints and ability to know when to escalate to line manager.
Ability to understand the flow of service and support colleagues.
Proven ability to successfully support the management to motivate and lead a diverse team.
Perform job with attention to details and the ability to organize and handle multiple tasks.
Ability to understand guest needs and to deliver superior customer service.
Ability to work long hours with a strong focus on operational excellence.
Familiar with restaurant point of sales and cashiering procedures is preferred.
