Face to Face Customer Service Representative

iSON Xperiences is a young, dynamic domestic BPO with offices in Africa, Dubai, and India. We work with leading clientele such as Hathway, Airtel, Bajaj, and State Bank of India. Our goal is to provide the best services and we're constantly striving to achieve this. Come join us on this journey.

This is a full-time on-site role as a Face to Face Customer Service Representative located in Cairo, Egypt. As a Customer Service Representative, you will be responsible for providing support to customers, ensuring their satisfaction and delivering a positive customer experience. Your day-to-day tasks will involve addressing customer inquiries, resolving issues, and maintaining a high level of customer service.

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Excellent interpersonal and communication skills
• Ability to handle difficult situations and resolve customer issues
• Strong problem-solving skills
• Ability to work well in a team
• Strong attention to detail
• Prior experience in customer service is preferred
• Fluency in English and Arabic is required