· Understands the companys objectives and standards, values and culture of the company applying them on the job daily.
· Adheres to the hotels policy relating to fire, hygiene, health and safety.
· Achieves customers expectations and performance targets of the department.
· Holds an impeccable personal grooming as per The Meydan Hotel Standards
· Welcomes the guests/clients to the SPA and engage them in conversation to determine the services that they need
· Interviews the guests/clients to determine of an illnesses or medical conditions that they may have which will keep them from taking proper benefit from massage treatments
· Takes notes regarding each guests/clients medical history and ensure that appropriate precautions are taken so that the condition is not aggravated
· Provides guests/clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual needs
· Explains massage procedure and provide information about oils and creams used during massage
· Ensures that guest/client is asked if he/she is possibly allergic to any SPA products
· Performs professional services according to standards with attention to detail and in a prompt timely manner.
· Advises guests of SPA service programs, treatments and products available at the SPA.
· Assists in promoting SPA & body care products to guests and offer full product knowledge.
· Ensures all treatment rooms are fully set up before beginning a treatment according to standards and procedures.
· Maintains clients records including demographic information, medical histories and appointments
· Communicates with all related internal departments any guest related matters, products or equipment needs, technical service requests, etc.
· Performs different massage treatments based on massage list.
· Upholds the standards of hygiene and sterilization as directed by law and the spas policies and procedures
· Participates in on-going training, with assistance from your designated trainer and continues to study to improve skills.
· Attends internal spa meetings.
Job Type: Full-time
Experience:
* Hotel Spa: 1 year (Preferred)
