The role:
Under remote supervision, Advanced Sterilization Products (ASP) Field Service Engineer is responsible for providing advanced technical service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed systems, improving utilization and supporting lifecycle management activities in assigned accounts for all ASP products.
Responsibilities:
Perform installation, advanced troubleshooting, repair and planned maintenance within assigned territory.
Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
Lead and develop solutions with different internal / external stakeholders and partners as required.
Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
Able to work as part of a cross-functional work group, leverage best practices within the team to maximize effectiveness.
Manage all responsibilities of primary territory, including compliance and documentation requirements.
Perform preventive maintenance and document performance / maintenance records.
Works diligently on increasing service contracts capture rate.
Manage spare parts inventory with partners and plan requirements as needed.
Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
Complete all assigned trainings and documentation requirements within assigned due dates.
Devise project plans for the installation-planning phase of new equipment.
Complete all activities within the Service Management System, through daily updates and documentation.
Qualifications:
Bachelor degree in Biomedical, electrical, electronic engineering or similar.
Minimum 5 years experience in medical devices industry and hospital setup.
Extensive knowledge in KSA market is a must.
Good knowledge of MS office, computer applications and service systems.
Fortive Corporation Overview
Fortives essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. Were a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<
At Fortive, we believe in growth. Were honest about whats working and what isnt, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASPs mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASPs products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information]. This position is also eligible for bonus as part of the total compensation package.
