The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Your new role: Position as the Lead of the Field Engineer based in Egypt, as a direct involvement on the field as Senior Field Engineer. Oversight and responsibility for team of Field Engineers. The Field Service Lead acts as the first line supervisor and coach to a team of Field Engineers. The Egypt Supervisor ensures customer satisfaction and loyalty by providing with his/her team high-level of support and optimal performance of the QuidelOrtho install base across his/her region. Working closely with the Business Team in order to define the service strategy and implement it successfully.
What You Will Be Doing In Your New Role
- Oversight and responsibility for team of Field Engineers.
- Field ride with each FE on regular basis to ensure his/her team has the required level of competencies, receives the tools, information needed and follows processes in order to deliver the correct level of service to our customer.
- Detecting and anticipates any potential critical situation, creates recovery plan and communicates plan with counterparts.
- Evaluating performance using available controls and metrics.
- Developing his team.
- Organizing the recruiting and doing the proposal for new team members.
- Managing with his team the spare parts stock.
- Directly interacts with his team, sales organization and customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and QuidelOrtho.
- Ensuring optimal performance of the QuidelOrtho install base across all customers in their region.
- Achieving goals and objectives and ensure achievement of contractual service agreements for the region.
- Acting as a Field Engineer in his territory for specific situations, KOL, and/or assigned IB.
- Defining Budget for the market.
- Driving the Customer Excellence in his region.
- Working with all stakeholders such as Customer Services, Logistics, Sales, LS to allow the better customer experience on the market.
The Individual
- BA/BS Degree in Science or Engineering.
- Min. 5 years of Field Service with QuidelOrtho or equivalent IVD provider.
- Experience in a multinational organization is preferable.
- IT skills an knowledge.
- Data analysis skills.
- Microsoft-Office.
- Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives.
- Recognized as skilled Field Engineer; go to person for complex fix and issues management.
- Good communication skills and ability to manage complex conversations.
The role is based in Cairo, Egypt.
Required travel is 30-50%.
