Overview
Installation, Service, and support of Rapiscan X-RAY screening systems in Egypt & Africa. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.
Responsibilities
Working on Rapiscan's Product Line:
- Installation, commissioning and service support of Rapiscan's X-ray and Trace systems in Egypt & Africa.
- Carry out service site surveys prior to installations and professional site reports.
- Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
- Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation
- Carries out all preventive and corrective maintenance works and attends all call-outs.
- Detailed failure analysis activities, including investigation / reporting / resolution
- Spare parts recommendations to management for different service levels or periodic service intervals
- Makes sure to submit service reports and non-conformance reports as required without delay
- Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
- Take part in other departmental ad-hoc duties when required including special projects.
- Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
- Adhere to all Health & Safety requirements of the company and at customer's site.
- Responsible for all technical decisions.
- Reach out to Engineering / PLM on technical matters when needed.
- Be the focal point in case of requests or disputes.
- Formulate and close a technical Incident Report.
- Raise Change Requests/Implement/Close as required.
- Responsible for distributing information to team members and request permission from stakeholders to complete planned work.
- provide recommendations to improve work and ensure availability of maintained equipment
- Attend technical meetings upon request.
- Report to Service Manager.
- Completes all scheduled maintenance within required deadlines.
- Documents all maintenance and repair work submitting paperwork in required time frame.
- Order, install, and return parts per regulation.
- Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.
- Effective time management and personal organization.
- Other Duties: Any other reasonable duties as directed by management.
- Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company's Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
- A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
- Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
- Knowledge of high-end X-ray systems (RTT/ETD/BPI) or computed tomography a major advantage
- Experience programming PLC's an advantage.
- Have excellent ability to trouble-shoot complex systems and logically work through problems.
- Must have experience in a field service engineer role.
- Flexible during times of change and reacts to project adjustments promptly and efficiently.
- Willingness to travel extensively at short notice and stay for extended periods (up to one month) as and when required.
- Must be self-motivated and work well under pressure.
- Strong aptitude to learn.
- Ability to obtain airport security pass.
- BSc in Electrical or Mechanical Engineering.
- Post graduate qualification in Electrical engineering is desirable.
- A recognised qualification in an IT (Microsoft, cisco etc) a plus.
- A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.
- 3-4 years of experience in field service environment, x-ray industry is highly desired.
- Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
- Familiarity with test equipment (DVM) and experience with high voltage and x-ray producing equipment preferred.
- Maintain clear and concise business communication proficiency, both oral and written
- Detail oriented, well organized, and self-motivated with strong interpersonal skills
- Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.
- Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
- Flexible schedule based on locations contractual operational; non-standard hours including on-call, weekends and holidays required.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others. 
