Skill Farm Members Are Invited to Apply for the Following Role:
We're looking for a Financial Operations Intern to join the finance team in Madrid and support our team in day-to-day activities.
A Typical Day
- Update and Correct Billing Information
- Ensure customer billing information is accurate and up-to-date.
- Address and rectify any discrepancies in billing data.
- Collaborate with Customer Success and Support Teams
- Work closely with these teams to handle customer escalations related to billing issues.
- Provide support and solutions for any billing-related concerns reported by customers.
- Ensure Timely and Accurate Invoicing
- Verify that invoices are generated and sent to customers on time.
- Ensure that all invoices are correct and reflect the appropriate charges.
- Update Product Plans and Pricing
- Maintain and update product plans and prices in the billing system.
- Ensure that changes are accurately reflected in customer accounts.
- Escalate Issues in Billing System Automation
- Identify and escalate any issues observed in the billing system's automated processes.
- Work towards resolving these issues to maintain smooth billing operations.
Your Expertise
- Field of study: Finance, business administration, MBA or similar
- Language: English is a must, any other language is a plus
- Attention to Detail: Ensuring billing information is accurate and invoices are correct requires a high level of precision.
- Communication Skills: Working closely with the Customer Success and Support teams and addressing customer escalations about billing issues requires clear, effective, and empathetic communication skills.
