Application Deadline: 1 August 2024
Department: Food & Beverage
Employment Type: Permanent - Full Time
Location: Egypt - Cairo
Compensation: .0 / month
Description
SCOPE
To function and perform as an administrator and coordinator for the Food and Beverage office while ensuring the upkeep of communication and carrying responsible for the daily tasks as outlined by the Head of Department. The Food & Beverage Coordinator must grow into the position of an equal level to Outlet Manager or Assistant Outlet Manager.
OVERALL OBJECTIVES
The job of
Food & Beverage Coordinator is executed satisfactorily when:
- All administrative tasks and reports of the Food & Beverage Department are executed in a timely manner.
- The appointed tasks are executed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- The employee has gained a thorough understanding of the department's administrative and operational tasks and is ready to assume a position equal to the level Outlet Manager or Assistant Outlet Manager in Kempinski Hotel XYZ or in other Kempinski properties.
Key Responsibilities
Main Responsibilities
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Have a knowledge and understanding of all food and beverage products and services.
- Support in preparing/consolidating the yearly budget for the department.
- Support the preparation of the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
- Attend to all relevant staff meetings and hotel trainings.
- Attend daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
- Attend daily or weekly Food & Beverage meetings.
- Ensure that minutes are taken at every meeting and circulated for further communication.
- Schedule and organise internal meetings when and as required during the monthly schedule.
- Liaise purchasing requirements for the Department with the hotels Purchasing Department.
- Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others.
- Assist in updating all departmental operations manuals annually.
- Prepare presentations and other documents required for the Food & Beverage Head of Department.
- Prepare and compile monthly, weekly Food & Beverage reports.
- Work in close relation with all Department Heads.
- Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
- Coordinate the design of F&B menus, name tags and buffet signage when and as required.
- Ensure that menus are printed, correctly formatted and spell-checked up to standard.
- Seek ways to assist the outlet management maximising their revenues and profits.
- Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Assist in handling of guest complaints.
- Monitor the Food & Beverage Departments annual leaves and regularly update the Food & Beverage Head of Department.
- Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
- Follow the global food & beverage trends.
- Assist the Outlet Managers in all actions plans and training programmes when and as required.
- Respond to any changes within the Food & Beverage department as dictated by the hotel management.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
- Attend all corporate conference calls.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Hospitality Management or related field.
EXPERIENCE: To fill the position, the following is required:
- Minimum two 2 years in F&B service role, preferably with a 5* hotel chain or in a successful stand alone food & beverage operation.
LANGUAGE: Ability to work and communicate in a multinational environment:
- Local language excellent oral and written skills.
- English excellent oral and written skills.
- Additional language beneficial.
COMPETENCIES: Competencies needed to fill the position:
- Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Ability to identify and delegate tasks effectively.
- Excellent organisational and time management skills.
- Applies a professional, confidential and ethical approach at all times.
- Works in a safe, prudent and organised manner.
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Food & Beverage:
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word.
INDIVIDUALCHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Business acumen
- Sense of responsibility
- Leader
- Team player
- Analytical thinker
- Flexible and reliable
- Tolerant and open minded
- Works well under pressure
OTHER SKILLS: Depending on region and property.
