Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 22 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We're seeking an enthusiastic and experienced Waiter to join our Daylife Division and help our team to ensure our guests receive the highest level of service. As a Waiter, you will be responsible for delivering a high standard of service to our guests in a busy, fast-paced daytime setting. The Ideal candidate will have proven Waiter experience and a passion for providing exceptional guest service.
Principal Accountabilities
- Knows and uses the service guidelines by the brand guideline.
- Prompt, and courteous greeting of customers
- Assists the Head Waiter in taking orders
- Deliver food to customers on the table in an accurate and timely manner
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
- Follow sequence of service standards as per brand guidelines
- Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
- Ensure food quality and consistency is delivered at all times
- Manage the set up and close down of tables within section
- Ensure tables are turned around and ready with minimal delay
- Maintain cleanliness and hygiene standards
- Ensure the cleanliness and refilling of condiment sets and napkin containers
- Keeps all workstations and equipment as clean as possible at all times
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
Ideal Candidates
- Minimum 1-2 years of experience in similar positions in a high-volume, 5 star resort, casual dining
- Good in English
- Good communications and interpersonal skills
- Customer oriented with a positive attitude and smiling face
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
Benefits
- Competitive salary and incentives.
- Opportunities for career growth within a high-end restaurant.
- Staff discounts on food and beverages.
- A collaborative and vibrant working environment.
