French Call Center Team Leader

Driven by our customers needs, IDS started its endeavor to provide a better hands-on alternative for Records Management and archiving than the existing expensive solution offerings. Such approach is powered by our expertise in the field of records and data management! Every organization can perform better by being in complete control of the information it creates, processes, preserves and even destroys. IDS promotes the idea that documents could enter the organization as paper, email or electronic files and become digital assets powering and fueling a digital process. In a business world where employees may be working at any time, from any place, IDS helps keep them - literally - on the same page!

This is a full-time, on-site role located in Cairo, Egypt. As a French Call Center Team Leader, you will be responsible for leading and supervising a team of French-speaking call center agents to ensure high-quality customer service and achieve performance targets. You will provide coaching and training to team members, monitor team performance, handle escalated customer issues, and collaborate with other departments to optimize processes and ensure customer satisfaction.

• Fluency in French and English (both written and oral)
• Previous experience in a call center environment or customer service role
• Proven leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Proficiency in using customer service software and tools
• Flexibility to work shifts, including weekends and holidays
• Experience in the banking or financial industry is a plus