A3malouna.com on behalf of:
Concentrix Egypt
Job Title:
French Team Leader Content Moderator (Call center)
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Responsibilities
Translation and Proofreading: Ensure accurate translation and proofreading of knowledge base texts, service rule processes, etc., while considering cultural sensitivities.
User Research: Conduct market/country-specific user research and provide professional, actionable recommendations to optimize rules and procedures, enhancing customer satisfaction rates. Candidates with experience in customer service workflows or processes are preferred.
- Education background should be College degree or above. High school is acceptable if BPO service working experience years 1. Students are not acceptable for the project with no special approval.
- Bilingual Requirement: Support language at C1 level or B2 level, with proficient English comprehension without translation tools.
- Empathy and Collaboration: Demonstrate strong listening skills and empathy towards users. Collaborate effectively with the customer service team, ensuring that communication respects the diversity of users.
- Data Analysis: Responsible for collecting, researching, and analyzing business-related data. This includes providing analysis and optimization reports.
- Analytical Skills: Possess strong logical thinking and analytical skills, complemented by a positive, can-do attitude. Preference for candidates with international experience in a diverse environment.
Location:
EGY Cairo - Plot no. 27, North Teseen st building 27
Language Requirements:
Time Type:
Full time
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