Community Management Specialist
Location: Almaza Bay - Marsa Matrouh
Job Summary: We are seeking an organized, customer-focused, and proactive Front Desk Manager to oversee the front desk operations in North Coast Almaza Bay. The ideal candidate will ensure a welcoming environment for clients and visitors, manage administrative tasks, support our front desk team to deliver exceptional service, and oversee the management of electric and water charging systems including Sweedy and Metrotech systems.
Key Responsibilities:
- Greet and welcome clients, visitors, and guests with a warm and professional demeanor.
- Manage the front desk area, ensuring it is tidy, organized, and presentable.
- Handle incoming calls, emails, and other correspondence, directing them to the appropriate team members.
- Schedule and coordinate appointments, meetings, and property viewings.
- Maintain and update client records, databases, and files with accurate information through Zoho and I community APP.
- Assist in the preparation of reports, presentations, and documents for the front desk team.
- Provide general administrative support, including filing, photocopying, and data entry.
- Address and resolve client inquiries and issues promptly and efficiently.
- Monitor and manage office supplies inventory, placing orders as necessary.
- Ensure compliance with company policies, procedures, and security protocols.
- Collaborate with the marketing team to support promotional activities and events by fleet management.
- Oversee the management of electric and water charging systems, including monitoring usage and billing.
- Coordinate with Sweedy and Metrotech systems for the maintenance and troubleshooting of electric and water systems.
- Assist clients with inquiries and issues related to electric and water charging systems.
Qualifications:
- 7 - 10 proven years of experience as a Front Desk Manager, Receptionist, or in a similar role, preferably within the real estate industry.
- Knowledge of electric and water charging systems, including experience with Sweedy and Metrotech systems.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with real estate software (Zoho and I community).
- Excellent customer service skills and a professional appearance.
- Ability to handle sensitive and confidential information with discretion.
- High school diploma or equivalent; additional education or certification in office management or real estate is a plus.
Personal Attributes:
- Friendly, approachable, and customer oriented.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Team player with a proactive and positive attitude.
Work Environment:
- Full-time position based on North Coast Almaza Bay.
- Office environment with standard business hours; some flexibility may be required.
