Job Summary:The Hotel Front Desk Receptionist serves as the first point of contact for guests and visitors, ensuring a positive and welcoming experience. This role involves managing reservations, handling guest inquiries, processing check-ins and check-outs, and providing excellent customer service to ensure guest satisfaction.
Guest Services:- Greet and welcome guests upon arrival with a friendly and professional demeanor.
Assist with check-in and check-out processes, ensuring accuracy and efficiency.- Provide information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and courteously.
- Reservations and Bookings:
Manage room reservations through phone, email, and online booking systems.- Confirm reservations and process cancellations or changes as needed.
Coordinate with the housekeeping team to ensure rooms are ready for guests.
Maintain accurate records of guest information and transactions.- Process payments and handle cash, credit card, and room charges.
Keep the front desk area tidy and organized.
- Monitor and respond to emails and other correspondence.
Communication and Coordination:
- Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and issues.
Communicate effectively with colleagues and management to ensure smooth operations.
Education:- High school diploma or equivalent required.
Associate's degree or higher in hospitality management or related field preferred.Experience:
Previous experience in customer service or hospitality is highly desirable.
- Familiarity with hotel management software (e.g., Opera, PMS) is a plus.
Skills:
- Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to remain calm and professional under pressure.- Attention to detail and problem-solving skills.
Other Requirements:- Flexibility to work various shifts, including weekends and holidays.
* Professional appearance and demeanor.
- Must be legally authorized to work in [Country].
Job Types: Full-time, Permanent
Pay: AED1,
- 00 - AED2,000.00 per month
