Overview:
Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubais illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach clubs Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.
As part of The First Group, the regions pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand it is a commitment, a passion, and a journey into Dubais finest.
The First Collection at Jumeirah Village Circle:
Discover a rewarding career with The First Collection at Jumeirah Village Circle. Located near the Dubai Marina and other vibrant cityscapes, this 491-room urban resort provides the ideal gateway to Dubai's array of immersive experiences.
Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), The First Collection at Jumeirah Village Circle offers convenient access to neighbouring malls, parks, cafés, and restaurants, while its own signature dining experiences include Santé Ria, Village Bistro and The First Collections award-winning Risen Café & Artisanal Bakery. Additionally, guests can unwind within an exclusive club lounge, outdoor pool, gym, and spa. Another exceptional offering includes complimentary access to Soluna Restaurants and Beach Club, located on The Palm Jumeirah, which seamlessly blends city energy with beachside tranquillity.
Explore opportunities with us today and become part of a team dedicated to excellence in hospitality.
Job Description:
Job Summary:
The Front Office Associate is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.
Key Responsibilities:
Ensure brand standards, policies and procedures are adhered to at all times.
Greet and welcome all guests approaching the front desk
Being able to perform all front office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, room availability status for any given day
Be familiar with all the front office software required for the position
Ensure that all hotel standards are met when assisting the guests and handling information
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
Review front office logs, trace file and credit limit daily
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Coordinate with front office supervisor in performing daily task or during the shift
Be familiar with hospitality terminology
Have knowledge of emergency procedures and assistance as needed.
Always use proper etiquette when communicating with guests and associates
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Maintain and market promotions and guest programs
Perform any other works as and when assigned by the supervisor and/or management
Desired Skill & Expertise:
At least 1+ years experience working at the reception in a 4/5* property with 250+ inventory.
1 year experience Front Office computer literacy
Excellent communications skills with Proficiency in speaking and writing English.
Team player with excellent planning, organizing skills and excellent problem-solving skills.
Able to work flexible working hours with rotating shifts.
Pleasant personality and good grooming.
