Manages, supervises, corrects and demonstrates all duties and tasks to the standards set.
Assists the Front Office Manager / Assistant Front Office Manager in efficiently managing the day to day operations according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Assigns responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.
Adheres to the established operating expenses and that all costs are controlled.
Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
Ensures that telephone calls handled as per the policies and procedure and telephone etiquette.
Trains and guides the subordinates on the correct procedure of handling calls and message handling.
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible.
Ensures that guest passport details are sent on time through the CID system.
Checks if all special rates have the appropriate authorization by competent person.
Assists and be responsible of the VIP guests and Long Stay guest.
Makes decision on all matters involving guest contact with hotels employees.
Job Type: Full-time
Experience:
* 5 Star Hotel: 1 year (Required)
