Company Description
Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front office staff, and overseeing the smooth running of daily operations.
Job Description
Main Duties.
- Manage and supervise all front office operations, including reception, concierge, and guest services
- Lead, train, and motivate front office staff to maintain high standards of customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Oversee guest check-ins, check-outs, and reservations processes
- Handle complex guest inquiries, complaints, and special requests professionally and efficiently
- Collaborate with other departments to ensure seamless guest experiences
- Manage the front office budget, control expenses, and implement cost-saving measures
- Analyze and report on key performance metrics, occupancy rates, and revenue statistics
- Ensure compliance with hotel policies, procedures, and local regulations
- Implement and maintain quality control standards for the front office
- Participate in the development and execution of marketing and promotional activities
- Stay updated on industry trends and implement innovative practices to improve operations
Qualifications
- Proven experience in front office management or senior hospitality roles
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal abilities
- Outstanding problem-solving and decision-making capabilities
- Proficiency in hotel management software and property management systems
- Customer service-oriented with a passion for delivering exceptional guest experiences
- Strong financial management skills, including budgeting and forecasting
- In-depth knowledge of hotel operations, front office procedures, and revenue management strategies
- Detail-oriented with excellent organizational and multitasking abilities
- Adaptability and ability to thrive in a fast-paced, dynamic environment
- Knowledge of Egyptian hospitality standards and local tourism industry
- Fluency in English
- Flexibility to work various shifts, including nights, weekends, and holidays
