Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Job Description
- Ensures prompt, courteous, and accurate service to all guests, to maximize customer satisfaction.
- Responsible for the organization of work within the department including assignments, time schedules, and vacations to ensure optimum utilization of manpower.
- Participates in the development, implementation, and review of the policies, procedures, practices and standards.
- Optimizes the efficient usage of room inventory by monitoring, controlling and feedback to support the departments.
- Recommends changes in methods or equipment to improve departmental standards and productivity.
- The Front Office Manager monitors key performance indicators for the department and takes corrective action.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures norms, procedures, and systems for the safety and security of guest belongings (e.g. lockers, left luggage, etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
- Ensures all Front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, efficiency, cleanliness, and safety standards.
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
- Conduct Briefing Sessions regularly.
- Familiarity with all Front Desk and Cashiering functions.
- Responsibility towards the guest ledger, long stays guests, and paymasters.
- Greet and welcome VIP guests upon their arrival and escort them to their rooms
What We Offer....
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Qualifications
- Diploma or degree in vocational hospitality, 5 7 years experience in 4-5 star Hotel
- Previous experience in a similar role high-paced role.
- Strong communication and customer service skills.
- Excellent written and verbal communication skills
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