Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible
Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly
Ensure image of front of house is maintained
Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client
Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable
Maintain and actively work on the Reception filing system, keeping it up to date and within the CBRE procedure
Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures
Liaise with security to ensure overall service to users in the building is maintained
Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained
Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Facilities Supervisor
Monitoring and procurement of stationary office consumables
To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team
Work with and support other members of the team
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the FM team within the Region and when required, UK & I team
Experience Required
Strong leadership, communication and teamwork skills
Customer relationship development and management
Strong commercial acumen
Creative problem solving and solutioning
Knowledge of corporate real estate outsourcing strategy
Knowledge of legal and contractual risk management protocols for real estate outsourcing
Base knowledge of service and value proposition
Sales pipeline management
Influencing and negotiating
External network development
Degree in business, real estate or associated discipline
