Front Office Team Leader

Job Title: Front Office Team Leader

• Location: Dubai, UAE

Company: Jumeirah Group - Luxury Hotel

• Salary:

AED 3,500/month + incentivesJob Type: Full-time

• Job Description:

We are seeking an experienced and passionate Front Office Team Leader to join our dynamic team at one of Jumeirah Group's luxury hotels in Dubai. The ideal candidate will have a minimum of 2 years of experience in high-end, luxury hotels and a strong commitment to providing exceptional guest service.

• Key Responsibilities:

Oversee the daily operations of the Front Office to ensure smooth and efficient service delivery.

• Lead, train, and motivate the front office team to deliver exceptional guest experiences.

Handle guest inquiries, requests, and complaints in a professional and timely manner.

• Ensure that all front desk procedures are followed according to company standards.

Monitor room allocations, reservations, and check-ins/check-outs.

• Maintain communication with other departments to ensure a seamless guest experience.

Ensure compliance with hotel policies, procedures, and standards at all times.

• Requirements:

Minimum of 2 years of experience in a leadership role within the front office of a luxury hotel.

• Excellent communication and interpersonal skills.

Ability to handle high-pressure situations with professionalism and calmness.

• Strong organizational and time management skills.

Proficiency in hotel management software (Opera or similar).

• Fluent in English; additional languages are a plus.

Strong knowledge of Dubai's luxury hospitality sector and market trends.

• How to Apply:

Interested candidates are invited to share their CV with Amina at +971 50 843 3905

Job Type: Full-time

Pay: AED3,

• 00 - AED3,500.00 per month
  
  Application Question(s):
• can you speak any of the following languages Arabic, Russian, Spanish, Italian, German, French, Japanese or Mandarin.

Experience:

* front office hotel: 2 years (Required)