About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
The Opportunity:
Team management, mentoring & development lead the team of coordinators to deliver optimized revenue and GP assurance for global customers delivering end-to-end profitability
Problem solving and escalated resolution of queries & disputes with customers and Toll branches
Escalated communications with global customers leading enhanced customer service
Monitoring & reporting on global job file management & closure of jobs to improve Toll's cash flow and customer satisfaction
Quality communications with customers, GF branches globally, and senior management, leading efforts to quickly overcome problems to meet urgent requirements, deadlines, and special requests.
Responsible to plan Global Control Tower team workload as a high functioning team coordinating with internal/external parties to ensure the effective delivery of tasks in line with KPIs and SOP.
What you'll need to succeed in this role:
Minimum with Diploma in any related field or equivalent
Need to have experience in international freight forwarding and/or invoicing or costing and team leadership
Excellent communication and interpersonal skills
Meticulous and able to work under tight deadline
Advanced proficiency in use of MS Word, Excel and CW1 (preferred)
Read, write and speak English & Mandarin fluently
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
