Local Host is a leading next-generation proptech company that is redefining the guest experience through technology and design. We offer modern travelers and residents a community-driven lifestyle by creating a better and smarter way to stay. Our vision is to empower local entities to thrive by creating a sense of belonging to its people. With a focus on regional growth, Local Host is dedicated to delivering exceptional services that meet the unique needs of its clients.
As a Guest Experience Agent at Local Host, you will be the face of our company, responsible for delivering an exceptional experience to our guests from the moment they inquire about a property to the time they check out. Your role is crucial in ensuring our guests feel welcome, informed, and cared for throughout their stay. If you're a people person with strong communication skills and a passion for creating extraordinary memories, we want you on our team!
KEY RESPONSIBILITIES
- Guest Communication: Respond promptly and professionally to guest inquiries, ensuring their questions and concerns are addressed with care and efficiency.
- Reservation Management: Assist guests with the booking process, ensuring all reservations are accurately processed and payments are collected.
- Check-in and Check-out: Welcome guests on their arrival, provide them with all necessary information about the property, and ensure a smooth check-out experience.
- Guest Support: Be the point of contact for guests during their stay, addressing any issues or concerns promptly and effectively.
- Local Expertise: Share local insights and recommendations with guests to enhance their stay and create a memorable experience.
- Maintenance Coordination: Coordinate with the maintenance team to address any property-related issues reported by guests.
- Reviews and Feedback: Encourage guests to leave positive reviews and provide feedback, and use this input to continually improve our services.
- Emergency Response: Be available to assist guests in the event of emergencies or unexpected situations.
QUALIFICATIONS
- Previous experience in hospitality, customer service, or a related field is a plus.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Flexibility and availability to work evenings, weekends, and holidays when necessary.
