About Uplift
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
About Our Client
Our client is a global leader in executive aviation, offering private terminals, aircraft fueling, ground handling, and trip planning across 35+ locations.
We are looking for a passionate Guest Experience Executive to join in their growing team in Abu Dhabi, UAE.
Requirements
Job Requirements:
- Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude
- Meet and greet crew and guests arriving at the FBO terminal and manage their passports, documentation, and custom requirements
- Attend crew and guests requests, such as seating arrangements around the FBO terminal, in a timely and accurate manner
- Coordinate with operations team to ensure meticulous planning and organization
- Prepare and maintain required reports on daily basis
- Handle guests constructive feedback pleasantly and courteously
- Compile and organize the flight details for the passengers scheduled to arrive the next day
- Coordinate movement of passengers and luggage both outside and inside the FBO terminal
- Assist in tasks during work events including exhibitions/shows/photoshoots
- Must have a confident and positive approach as well as pleasant personality which is crucial
- Coordinate with Butlers and F&B team for providing excellent service for a memorable guest experience
- Identify and champion new ideas and initiative. Foster a culture of innovation and continuous improvement
- Complete any other duties assigned by Team Leader and Line Manager.
Candidate Requirements:
- High school diploma or Official certification
- 2+ experience in the Hospitality industry
- Proficiency in English is a must, multilingual skills are an asset
- Intermediate IT skills (MS Office database management)
- Good communication skills
- Professional, attentive and detail-oriented
- Multitasking abilities and flexibility
- Time management and organizational skills
- Ability to work in fast-paced environment
Benefits
Uplift's Commitment to Diversity and Inclusion
At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each person's qualifications and performance.
We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.
