Company Description
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/
Job Description
- Assist guests with check in and checkout, and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Provide guidance and assistance to Guest Relations Assistant
- Meet, greet and provide rooming for VIP guests
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
Qualifications
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
