Job Description
Job Description
Welcome to an opportunity that goes beyond the ordinary. At KODE Sports Club, we believe in making a meaningful difference in the lives of our members. We are excited to announce an opening for the position of Welfare Champion a role that embodies our commitment to members happiness and safety.
Job purpose:
You will be the ambassador for safeguarding members Happiness within the club premises and collaborate with other departments to ensure a safe and inclusive environment is achieved through coaching and motivation.
Desired Candidate Profile
Profile:
What do we expect from you
1- Key duties
Keep an eye on members (kids and adults) across the club members to ensure their safety and security
Respond to any members requests and/or direct them accordingly
Be highly vigilant at all times especially in risk areas such kids garden, pools, water features etc to ensure kids and members safety and ensure they behave in safe manner to avoid any accidents
Ensure members and kids are behaving in compliance with KODE safety standards, policies, rules and regulations
Ensure the wellbeing and happiness of members at all times through regular communication and support
Encouraging good behavior and spread the company s value across all club members through acting as role models at all times
Promote for the Club s Code of Conduct by constantly monitoring and guiding the members
Act as the on ground point of contact for children and adults with regards to attending to their inquiries, safety and complaints as applicable and/or direct them accordingly
Escalating the complaints to their Team Leader accordingly
Immediately report on unsafe conditions or hazards to the Safety Department
Strictly apply what has been learnt during the induction/refreshment training programs related to:
Security
Safety
First Aid
Customer Experience
Crisis management
Always ask and consult the Team Leader with regards to any uncommon situation that he/she was not exposed to previously to ensure taking the right action
Learn the club rules and regulations by heart and coached on how to act / escalate in case of violation
2- Health and Safety:
Act as ambassadors for the adherence to the HSE policies, procedures and instructions
Collaborate with the QHSE and Security Department to ensure safe and secure environment to the members
Collaborate with the HSE team with conducting awareness sessions or activities
Job Requirements
What do you need to perform your role
To perform your job successfully, you need to have the following minimum requirements:
Education and experience:
Bachelor in any relevant discipline.
1-2 years experience as a guest relations.
Skills and knowledge:
Very good speaking, Reading, and Writing English Language
Working knowledge of MS Office
Excellent communication skills with all types, levels and ages of people
Tactful and discreet
Able to resolve conflict
Engaging and supportive
Approachable and trustworthy
Good listener and friendly
Caring and understanding
Professional and helpful
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
