Guest Relations Specialist

Company Description

The hotel management subsidiary of Orascom Development, a Swiss-based company, specializes in the development and management of touristic towns. With a portfolio of over 30 operating properties, our core value is to anticipate and satisfy our guests needs and desires through effective communication with our business partners and stakeholders.

Role Description

This is a full-time on-site role for a Guest relation specialist at Orascom Hotels Management in Hurghada.

job duties:

• Compiling welcome folders that include maps, room service menus and information about amenities
• Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
• Reviewing arrival lists to identify VIP guests
• Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
• Providing information about services, amenities and local attractions
• Recording all customer interactions in a logbook or customer relationship management software program
• Empathizing with upset guests and helping to resolve their issues
• Assisting other staff members with maintaining coffee and breakfast areas in the lobby