Guest Services Officer

Early Applicant

Job Description

Experience: 1-2 years
Demonstrate exceptional first impressions.
Handle check-in procedures and follow admission instructions.
Greet, receive, and bid farewell to guests at the entrance and reception.
Conduct regular checks of all lounge areas.
Promote various services and facilities of the airport lounges to customers and handle guest requests and complaints promptly and effectively.
Manage lost and found items and the related documentation.
Handle confidential information, including guest records, with a high degree of integrity.
Answer telephone inquiries and take appropriate immediate action.
Maintain accurate records, including cash flows and receipts.
Cooperate with the team to develop, implement, maintain, and improve the quality management system.
Perform other duties assigned by the supervisor as needed.