MOoN Human Talents is excited to present an exceptional opportunity within the luxury hospitality industry. For over two decades, our client has been setting new standards with their distinctive brand promise. Featuring award-winning destinations and iconic locations, they deliver service beyond expectations, offer elevated dining experiences, and showcase impressive architecture and design at the core of every guest experience.
About the Job:
An exciting opportunity has arisen for a
Guest Services Executive to join our team, where the focus is on anticipating and fulfilling guest needs to ensure complete satisfaction from pre-arrival to departure. This role also includes recognizing and attending to all returning and VIP guests.
The main duties and responsibilities of this role include:
- Providing a unique and outstanding guest experience.
- Exhibiting a friendly and professional demeanor in all guest interactions, warmly welcoming and orienting guests, and ensuring effective and efficient service.
- Welcoming guests on arrival, registering them, and issuing room keys with the appropriate welcome booklet.
- Assisting guests with inquiries about the hotel, its facilities, and daily events and functions.
- Inspecting the rooms of VIP guests prior to their arrival.
- Ensuring the lobby is adequately manned and covering shifts as per the daily roster.
- Conducting curbside check-ins and escorting guests to their rooms.
- Assisting with check-ins, check-outs, and concierge duties when necessary.
- Providing tours of the hotel and its facilities upon request.
- Ordering and ensuring timely delivery of amenities for VIP arrivals and special requests.
- Assisting with group registrations when required.
- Conducting pre-arrival calls or emails to guests to reconfirm reservations and gather additional information and preferences.
- Ensuring clean profiles and reservations for all arriving guests.
- Assisting in the writing and maintenance of guest history.
- Printing and actioning Guest Relations traces.
- Preparing the arrival report for the next day and highlighting all VIP guests.
- Conducting courtesy calls to in-house guests.
- Responding to Guest Relations emails and E-Butler inquiries in a timely manner.
- Preparing and updating welcome letters.
- Running the birthday report of in-house guests and arranging amenities accordingly.
- Preparing the I Know You report and sending out the I Know You Better report for special highlighted VIPs.
- Performing any related duties and special projects as requested by the Guest Relations Managers or Team Leaders.
- Adhering to the company's HEART and ASPIRE standards, grooming standards, and all Step-by-Step procedures.
- Complying with health, safety, and hygiene procedures and products.
- Being aware of the resort's fire and emergency procedures.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Entry-level or minimum of 1 year in a Guest Relations Executive/Agent role or similar position in a 5-star hotel with a multicultural environment.
- Strong interpersonal and communication skills.
- Proficiency in computer applications (Microsoft Office, HotSOS, and Opera PMS).
- A flexible schedule to meet hotel occupancy demands.
- Fluency in English - essential.
- Fluency in Russian - essential.
- Knowledge of an additional language - desired.
About the Benefits:
We offer an attractive, tax-free salary paid in Dirhams (AED), the local currency of the UAE. Additionally, we provide generous F&B benefits, reduced hotel rates across our properties globally, an excellent leave and healthcare package, flight allowances, life insurance, performance incentives, and other employee benefits, making this role appealing to high performers and anyone seeking a career with one of the most luxurious brands in the hospitality industry.
