job brief:
a great experience starts with the people who deliver it, we believe that delivering unforgettable pausing experience starts with our front line, our Guest Relations Specialist, who are the main touch point with our guests that ensure all their requests are met and are all satisfied with the experience. are you equipped with the right tools and ready for a unique journey then you are welcomed.
responsibilities:
- orchestrate day-to-day Front Office operations, from reviewing arrivals, room allocations, amenities, ensure special request are done and more.
- coordinate with other departments and outside suppliers if needed to ensure excellent service delivery.
- manage guests requests and answer their inquiries
- address guests complaints, escalate matters if needed and follow up on corrective actions
- ensure all related departments and personals are up-to-date with daily schedules, expectations and requests
- introduce PAUSEAWAY and the property and its facilities to guests
- establish friendly relationships with guests
- pick up B2C sales calls and answer prospect guests inquiries
Requirements
- bachelor's degree is preferred
- relevant experience in a similar position is preferred
- previous experience working in the hospitality industry OR with lifestyle brands is preferred
- excellent communication skills both in Arabic and English
- proficient in the use of Microsoft Office and Front Office System
- creative problem-solver and organizational abilities
- must understand the company concept and be align with the vision
- ability to work both autonomously and in a team setting
