As a
Head of Operations , you will report to the Managing Director, have overall responsibility but not limited to; Operations Control Center (OCC), Logistics, Fleet Maintenance, Bond & Main Stores, Equipment, Ramp Operations, and Health & Safety.
In this role, you will - Leadership & People Management
- Lead a diverse operations team, fostering an inclusive culture that promotes collaboration and open communication.
- Establish clear objectives and performance reviews while ensuring a safe and enjoyable workplace.
- Project Management
- Manage large-scale projects efficiently, aligning operational plans with business strategy and adjusting for volume and labor needs.
- Drive organizational change and collaborate with stakeholders to enhance project value and operational efficiency.
- Operations
- Assess seasonal impacts and implement strategic plans to protect service delivery.
- Collaborate with Heads of Departments to drive efficiencies in alignment with operating plans.
- Manage product supply to airport facilities, maintaining strong relationships with airline clients and resolving escalations.
- Forecast operational and fleet CAPEX needs for 12-18 months, developing business cases for approval.
- Maintain a 99.99% On-Time in Full (OTIF) delivery rate to airlines and airport facilities.
- Effectively manage stand changes, rotation changes, and disruptions through resource management.
- Ensure compliance with legal requirements for company vehicles and minimize fleet downtime through collaboration with local suppliers.
- Oversee all storage operations, ensuring compliance with operational standards and readiness for menu changes.
- Establish demand plans based on sales forecasts and adjust for seasonality.
- Partner with Procurement to improve supplier lead times and reduce stock holding days.
- Implement a stringent ramp auditing program with a review mechanism for operational excellence.
- Engage with regulatory bodies to showcase Alpha UAE's performance as a safe airside operator.
- Ensure airside teams are trained in accordance with dCROM requirements.
- Health & Safety
- Exceed established Safety Performance Indicators (SPIs) and maintain Leading Indicators through transparent incident reporting and thorough investigations.
- Monitor Lagging Indicators and develop Safety Improvement Plans (SIPs) in response to identified risks.
- Approve control measures and ensure Risk Assessments meet acceptable standards.
- Present AFS UAE business performance to stakeholders during monthly and quarterly reviews.
Qualifications & Experience: To be considered for the role, you must meet the below requirements
- Bachelor's degree and 10+ years experience in Airline Catering experience within Operations
- 3+ years experience as a Senior Operations Manager or equivalent
- 3+ years experience within Airside / Ramp Operations
You'll have an edge if you have
- A strong track record of managing multiple departments including operations and compliance in a time sensitive organisation
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