HEAD OF OPERATIONS

Venue/s:

• Il Gattopardo Restaurant & Bar (200 seating capacity)
• Bar De Pres Restaurant & Bar (140 seating capacity)
• Bar 1920 (85 seating capacity)
• Events & Meeting Rooms (80 seating capacity)

Department: FOH-Management

Reports to: Director of Operations - Middle East & Asia

Job Overview

As theHead of Operationsfor Lifestyle Food and Beverage Hubs located in ICD Brookfield DIFC, Dubai your primary responsibility will be to oversee the day-to-day operations of the establishment.

You will be responsible for ensuring the smooth functioning of all aspects of the hubs, including front-of-house and back-of-house operations, customer service, staff management, and financial performance for continuous contribution and improvement in revenues and cost controlling.

You will need to ensure that the quality and standards of entire services are consistently maintained to the highest-level including operations, cleanliness, and maintenance of all working areas.

You will be taking full ownership of general operational requirements as well as ensuring every aspect of the venue's standards and procedures are always delivered as a priority without fail.

You will oversee all aspects of Property Management in accordance with the Companies mission statement, including the maximization of financial performance, marketing strategies, guest satisfaction and employee career development plans within established quality standards.

The right candidate will have:

- Proven experience in operations management in the food and beverage industry, preferably in high-end establishments.

- Strong leadership and team management skills.

- Exceptional organizational and multitasking abilities.

- Excellent communication and interpersonal skills.

- A problem-solving mindset and ability to make decisions under pressure.

- Knowledge of industry regulations and best practices in the Dubai market.

- Proficiency in using technology, tools, and software related to restaurant operations.

Core Responsibilities

To be responsible for the smooth running of the business and ensuring all guests receive the best possible level of service, care, and knowledge according the Company's policy and standards.

To arrive at work for scheduled shifts and be punctual, always following company absence, lateness procedure if unable to do so, ensuring your team members do also.

To ensure that the overall standards of the facility, grooming, appearance, and personal hygiene of the employees are always adhered to.

To conduct regular meetings / training sessions as required for the entire management team.

To always work as a team player and be prepared to be flexible to ensure that operations are always as efficient and profitable as possible

To have thorough knowledge of the food & dessert menu, and drinks list

To be responsive to any guest's request's and pass relevant information on to the management team

To inform managers of any complaints / comments / perceived issues and to be always hands-on and present in the restaurant during service

To treat company property with due care and attention

To ensure the highest levels of cleanliness, hygiene, and safety at work always in accordance with Health and Safety at Work, in line with Local Authority rules and regulations

To understand and adhere to the UAE/DIFC policy on First Aid and Fire & Safety SOPs

To work hand in hand with the Head of Security on establishing and maintaining the appropriate UAE/DIFC security protocols for guest, employee, and facility safety

To oversee and manage all operations of the Lifestyle Food and Beverage Hub in Dubai DIFC.

To develop and implement operational strategies to maximize efficiency and customer satisfaction

To ensure compliance with health and safety regulations, as well as food hygiene standards

To monitor and evaluate the performance of staff members and provide feedback and training as needed

To collaborate with the culinary team to develop and update menus, ensuring a diverse and appealing selection of food and beverages

To create and maintain strong working relationships with suppliers and negotiate pricing and terms to ensure a cost-effective operation

To monitor financial performance, including revenue, expenses, and profitability, and implement measures to improve financial results

To oversee the maintenance and cleanliness of the premises, ensuring a pleasant and safe environment for customers and employees

To handle customer complaints and ensure smooth resolution, always maintaining a high level of customer service.

To stay updated with the latest industry trends and implement innovative ideas to enhance the hub's offerings, customer, and employee experience.

Departmental Responsibilities

To ensure food/drinks are delivered to the guest rapidly and accurately with a high standard of food/drinks knowledge

To act as the link between the back of house and front of house to achieve the highest possible levels of efficiency and profitability

To be responsible for ensuring that all guests receive the best possible service and care

Have a focus on service with the drive and enthusiasm to continually improve standards, to be procedural and ensure that no corners are cut

To carry out any other reasonable duties and responsibilities as assigned and be prepared to work in other departments, or any of the other establishments owned by the Company

To ensure and maintain cleaning checklists and carry out any other duties and responsibilities as assigned

To ensure procedures are followed to ensure a strict control of operating expenses and payroll

Role Responsibilities

To oversee and ensure an efficient and seamless running of the restaurant, bar, lounge, and speakeasy whilst ensuring all financial and statutory requirements are met

Implement management decisions, policies, and relevant procedures

With initiative, must render suggestions and recommendations for continuous effort in improving existing standards

To manage, guide and develop the management team in their roles, ensuring they deliver as expected and flourish

To ensure the team always delivers a highly efficient and effective customer service according to the Company standards

To ensure all systems and procedures introduced are always adhered to

To implement delivery of the business strategy in conjunction with vision and mission of the Corporate Team and the Shareholders

Ensuring that all standard protocols are being implemented, followed, and adhered in accordance with Company's best practices(Policies and Procedures)necessary for successful and efficient operations

Operations

To ensure the premises is set up ready for business according to the Company's standards and to handle the running of the business and management of the Head of Departments

To drive the business by creating and implementing sales generational and promotional activities, including employee initiatives

To oversee and manage the Reservations and Events Team and Reception Team to ensure an efficient and strategic reservation management to maximise revenue

To manage KPIs including wage budgets within different departments

To promote sales and build up rapport with regular guest

To ensure the accurate handling of cash and adherence to the banking procedures are in place.

To oversee the management of the rotas by the HODs always ensuring adequate cover for the provision of consistent and excellent service

To ensure any guest complaints and enquiries are to be dealt with within 24 hours of receiving it with probable solution.

People Management

To develop a learning culture and to ensure the team feels valued and rewarded

To manage all people related issues in line with the Company Policy & Procedures

To oversee the management team in terms of employee recruitment, training, evaluation, promotion, and termination activities of each department

To ensure that all departments are well managed by their respective Head of Departments.

Communication

To conduct regular HOD meetings and provide clear and precise guidance and guidelines to maximize the potential of the business.

To develop a positive, direct, and open culture of communication, both formal and informal to all HODs

To make sure that all business-related information shared to all Management Team are being followed and enacted upon

Leadership

To respond to and implement any changes as dictated by the needs of the operations and the Company.

To train/coach the management team as part of their career development plan as well as identifying strengths and weaknesses and provide timely feedback to the individual

To lead by example, display behavior which reflects the desired work norms and values of the company.

To always represent the Company and act as an ambassador of the entire restaurant without fail for/at outside of the venue

To ensure that all standard protocols are being followed and adhered in accordance with Company's best practices (Policies and Procedures) necessary for successful and efficient operations.

Qualifications:

Proven experience as the Head of Operations or in a similar role in the food and beverage industry.

Strong knowledge of food and beverage operations, including front-of-house and back-of-house functions.

Excellent leadership and management skills, with the ability to motivate and develop a team.

Outstanding communication and interpersonal skills, with the ability to interact effectively with customers, staff, and suppliers.

Strong financial acumen and experience in managing budgets, cost control, and driving profitability.

Familiarity with health and safety regulations and food hygiene standards.

Strong problem-solving and decision-making abilities in fast-paced environments.

Flexibility to work evenings, weekends, and holidays as required.

Degree or diploma in hospitality management or a related field is preferred but not mandatory.